Preparing For Your Appointment

Lash Services

  • Avoid Drinking Caffeine

    Caffeine can cause jittery eyes and restlessness, making it difficult to apply the lashes effectively. Jittery eyes during a lash service may affect the application, causing poor retention.

  • Appointment Timing

    Please arrive on time to make the most of your scheduled appointment.

    Plan for the appropriate length of time:

    Lash Extensions
    Full Sets up to 3h30m
    Fills up to 2h30m

    Lash Lifts
    up to 1h30m

  • Avoid Eye Makeup

    Especially mascara and eyeliner.

    Note that arriving with makeup on may affect the retention of the lash extensions or lash lift.

  • Contact Lenses

    Contacts should be removed during lash appointments. They can be worn immediately before and after, just not during.

    Please bring your case with you, if applicable.

  • Maintenance Fills Policy

    For lash extension maintenance fills, a minimum 40% of lashes must remain to be considered a fill. Any less can result in a full set price.

    Foreign Fills
    Please note that we do not offer fills for lashes done outside of KALOLOGY. Instead, a removal and full set is done & charged accordingly. Please book the appointment as a full set + removal to ensure the appropriate appointment time is scheduled.

Brow Lamination, Tint, Shape

  • Appointment Timing

    Please arrive on time to make the most of your scheduled appointment.

    Plan for the appropriate length of time:

    Brow Lamination
    Complete Brow Pack up to 2h
    Brow Lamination up to 1h30m

    Brow Tint
    up to 1h15m

  • Plan Ahead

    Note that it’s recommended to avoid getting the brows wet for the first 24 hours after the appointment.

  • 3 Weeks Before You Come

    Avoid trimming the brows or grooming the area

    It is highly recommended to stop using any products around the brows containing the following:
    - AHA (Alpha Hydroxy Acid)
    - Glycolic products
    - RetinA, Renova
    - Accutane, acne medications or any skin-thinning products

  • Please Reschedule If

    If you are actively experiencing any of the following in the brow area:
    - Sunburn
    - Ultra-sensitive skin
    - Skin flare-ups
    - Wounds or active acne

    ❗️Note that brow lamination cannot be done if you are experiencing any of the above. Coming to your appointment with any the above around your brows will result in an appointment cancellation and cancellation fees will be applied.

Body Sugaring

  • Appointment Timing

    Please arrive on time to make the most of your scheduled appointment.

    Plan for the appropriate length of time:

    Face Sugaring
    up to 30m

    Brazilian/Bikinis
    up to 45m

    Legs
    up to 1h15m

    Arms
    up to 45m

  • Hair Length

    Hair in the treatment area should be about 2 weeks since your last shave or over 4 weeks since the last sugaring/wax appointment

  • Avoid Exfoliation

    On the treatment area(s) for 1-2 days before your appointment

  • Treatment Area Hygiene

    Arrive with the treatment area freshly cleaned, without any products:

    - No deodorant
    - No lotion
    - No oils

PMU/Ombré Brows

  • Appointment Timing

    Please arrive on time to make the most of your scheduled appointment.

    Plan for the appropriate length of time:

    PMU/Ombré Brows
    up to 3h30m

  • 2-4 Weeks

    4 Weeks Prior
    Avoid/discontinue Glycolics, Chemical Peels, Retin-A/Retinol products

    Avoid botox around the eye and eyebrow area

    2 Weeks Prior
    Refrain from using any Alpha Hydroxy Acid (AHA) products close to the eyebrow area for 2 weeks before and after procedure

    Avoid sun & tanning as this can alter your results

  • 1 Week

    Avoid eyebrow grooming (waxing, threading, plucking, tinting)

    Avoid/discontinue consuming Omega-3 or fish oils. These supplements are a blood thinner & may cause skin sensitivity

    Avoid excessive sun exposure

  • 24-48 Hours

    48 Hours Prior
    Avoid consuming alcohol. Alcohol will increase your level of sensitivity to pain regardless of numbing application. Alcohol can also increase likelihood of swelling post-procedure.

    Avoid caffeine, including coffee, tea, energy drinks and pre-workout drinks as they can cause or increase bleeding.

    24 Hours Prior
    Avoid strenuous exercise

    Avoid blood-thinning medications as blood thinners may cause skin to be hypersensitive, bleeding or bruise easily

    Avoid ibuprofen (Advil), aspirin, niacin (Vitamin B3) and Vitamin E as these supplements may cause bleeding & sensitivity to skin

    Note please consult your physician before discontinuing any prescribed medications

  • Things To Note

    It is common to feel more sensitive during your menstrual cycle

    It is highly recommended to eat a full meal before the appointment to ensure blood sugar levels stay balanced

    If applicable, you must be off Accutane for at least 1 year prior to procedure