Booking Policies
Please note these policies apply to all appointments with KATE. All other Artists operate as their own individual business. When booking with our other Artists, it is the client’s responsibility to review the individual policies of their scheduled Artist. These policies will be provided in your emails.
Securing Your Appointment
All appointments must be confirmed using either a credit card or a 50% non-refundable deposit.
Deposits can be paid via cash, Interac e-Transfer, Debit, Visa or MasterCard, and are applied towards the balance of the appointment.
When credit cards are held on file, the full amount is payable at the appointment. The credit card on file is only charged in the occurrence of a last-minute* reschedule, cancellation or no show.
*Last Minute = less than 3 days (72 hours) notice.
Appointment Changes & No Shows
Reminders are sent out via email 2 days before each appointment. Ensure the email address kept on file for you is always up to date.
Please provide a minimum of 3 days notice for any appointment changes (cancellations or reschedules). Failure to provide sufficient notice will result in the loss of the deposit paid, or a 50% charge to the credit card on file.
In the event that the credit card on file isn’t valid at time of payment, an invoice will be sent to the email address on file. This invoice is payable upon receipt.
Running Late
We understand that sometimes, life happens, and you may be running a little late. Please notify us if you may be a few minutes late. The appointment will still end as originally scheduled.
Given the time-sensitive nature of our services, if you are over 15 minutes late for the appointment, the appointment will be need to be cancelled or rescheduled. This last minute appointment change will result in a 50% charge to the credit card held on file.
Payments & Refunds
Payment types accepted are: Debit, Visa, MasterCard and Cash. All service prices are subject to GST. All products and services are non-refundable.